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Moving Forward - Part 1 - End Of An Era

Moving Forward - Part 1 - End Of An Era

Authored By Robert Rast 12 Comment(s)

A message from the founders.

Hi everyone, this is Pete and Rob from FLX Bike. It's been some time since we've sat down and laid out our plans regarding the direction of the company. If you've been following us, you're probably familiar with the challenges we've tackled fulfilling orders for the latest generation of FLX bikes to patient customers around the world. Recent updates and youtube videos only show the tip of the iceberg in what we've been through to ensure these bikes are the best we've ever made. Although extremely painful at times, it’s made us far stronger as a company.

Unfortunately, many of these obstacles have led to delays. Our failure to meet estimated shipping times has caused a lot of grief for the FLX Family, and you guys absolutely deserve better service. Now that we've got production under control and have shipped out most pre-orders, we can move forward with a new focus.

 

Today we make this commitment to you:

We're stopping pre-orders on all F2 models

This production run has proven more than anything that timelines are not set in stone and that if anything can go wrong, it will. Because we've been unable to accurately predict production times, we are going to stop pre-orders on all F2 models.


In the meantime, we've revamped the site to include an accurate inventory system for each bike model. Now you can select your bike with the required configuration and see ‘real time’ whether it's in stock.

If it's in stock, you can buy it for immediate fulfillment. If it's not, we won't sell it.

You can see now that Roadsters and Trails are listed on the site (where they're in stock for the US) but not the Attack, as it is completely sold out for the time being.

FLX Shop

 

Delivery dates on Blade Pre-Orders have also extended past initial estimates, we've reached out to all buyers with updated delivery schedules and are fairly confident we can deliver in a timely manner. We will stop pre-orders on this new model as soon as it arrives in stock. We're confident in the Blade delivery date because...

 

Stay Tuned For Part 2!

 

Thank you for joining us for this ride, you've been with us through the up and downhills. We would never be here making the bikes of our dreams if it wasn't for your support. We're committed to you, to never stop fighting, to keep innovating and provide you with the best ebike experience possible. It's true when we say:

We love you.

Rob, Pete and Team FLX



POST COMMENTS

Rob
Rob

Michael – Absolutely, we’re on it.

David – Huge thanks, we’re pushing through and almost completely caught up again. Going to be awesome cutting lead times and getting bikes to people just days after ordering!

Gudrun – Thanks for the vote of confidence despite the long wait. Understood on the instructions for the bike, we’ll continue to improve them. You may not have seen it but we’ve just released the generation 2 assembly video on the site which does cover those pieces. https://flx.bike/pages/manuals

Paul – Thanks, that’s a dream for us and something we often consider. For now we can provide the best experience by producing in the bike hub of the world. US ambitions will stay on our radar though..

John – Totally understood and the reason we couldn’t tell you when the bike was coming is because there were too many unknowns in the process. The last thing we want to do is tell you one date, receive a part late and have to let you down. With that in mind shifting to a no pre-order model will allow us to stay in complete control of the process and only take orders if we can deliver quickly. As for the manual, please see here- https://flx.bike/pages/manuals Glad you’re enjoying the bike!

Dan – Great ideas and appreciate your concern about the manuals and components available. We’ve since added some components online here https://flx.bike/collections/components and you’ll start to see more become available in the coming days and weeks as our stock gets in. They will be components for not just F2 bikes but also F1 and accessories as well. Love the idea about a community where FLX riders can find and contact each other from a map, we’re building out the site to get more community involvement and will definitely consider this cool feature!

Rich – Thanks for that, sounds like you’re smoking other cyclists on the new Roadster. Keep it up and enjoy the ride! Send us some pics when you can.

Bob – We hear you on that, getting more components stateside has been a big priority. We’ve added many the past week to the components section and more will show up as stock is replenished here: https://flx.bike/collections/components Terrifying to hear about the car impact but so glad you’re okay and pleased your FLX sounds to have faired better than the car! Cheers and enjoy the ride!

Bob
Bob

I agree with the previous comments. I’ve had my Trail since January 23, 2017. Well over 2000 miles on it now. I’m 75 and ride everywhere every day. Other than the long wait I had last year for the bike my problem now is accessories. I’d like to get the rear rack for the trail and the smart phone attachment, but they only come in a bundle with the front and rear lights plus fenders, etc., all of which I don’t need. How can I get just the rear rack and smart phone adapter separately? Along with the other comments, I’m concerned if any parts fail, like the motor or any other electrical component. Where can I go in the states for replacements? Other than that, I love my FLX. It’s now my main source of transportation, since the wife uses the car for work (I’m retired) and other things. Great bike. I must say that when I was hit by a car about a month ago I was extremely impressed with the FLX. Took a beating and kept on ticking. I had a few scrapes, etc., but the Trail came through without a scratch. Front handle bars got tweaked a bit, nothing I couldn’t handle though. Very pleased. FLX ON!!

Rich Pfeifle
Rich Pfeifle

Glad to hear you are addressing the big issue of fulfilling orders in a more timely manner. The long delays and inaccurate timelines were a major PITA. That being said I just had the opportunity to ride my Roadster in the annual Moonlight Ramble which is a charity event where riders bike through the City of St. Louis after midnight. It it is a 19 mile route and is for fun (not a competition). I really enjoyed passing so many other bikers when we rode up hills. By the end when others were tired and going slow I just upped the power assist to level 5 and continued to pass people left and right. Not bad for someone over 60.

Daniel Byrne
Daniel Byrne

I read the above and while my bike came a little later than expected I’m happy with it. I do share the observation that the manual and videos did not differentiate the models so the actual configuration was a little confusing. Yes, repair parts could present a problem in the future if your particular part/mechanism was unique to a spec that FLX provided. That is another good reason we need you to stay in business and prosper. In the future, if you make drastic design modifications I hope that you will consider stocking numerous quantities of existing design parts or that you integrate the interchangeability of existing parts with the newly designed ones.

I read Paul’s input above and thought that it would be of benefit to bike owners if you could add an extension to your site that would list folks by location with emails so we might contact each other to arrange shared ride experiences. Of course, providing contact information would be purely voluntary. I think this would be good for both your clients and also be a business building tool for FLX.

Thanks for reaching out to us,
Dan

John C
John C

I ordered a Trail in Feb and got it in Sep….nine months. My anger at FLX was not the lateness of the delivery, seven months after it was promised. My anger at FLX was the enthusiastic puffery that told me everything but what I really wanted to know – a truthful explanation for WHEN I would get my bike.

Now, that’s what you seem to be doing. It must have been difficult, but I commend you and hope that this time you follow up your words with actions.

Also, I share the concern about instructions and parts availability. I would like to see a comprehensive manual – pdf would be fine. You kept changing the model and so even the stuff that came with the bike didn’t cover the bike that was actually in the box. If you could gin one up and publish it online, it would help a lot of us.

Thanks for your work. I got my Trail in time to take it on a trip with friends (all in our 70’s) and all of them really liked it. You will have some of them as customers if you can deliver on your promises.

Thanks.

Paul
Paul

Make them in America.

Gudrun H
Gudrun H

I am glad that I ordered my Trail bike last year in May, it did take some time for me to finally take delivery this past February. While I was waiting for the bike, I was well aware that the production may take longer than initially foreseen and I did not have a problem with that. I think it was well worth the wait for me and I have no regrets whatsoever. Though, I have one point and that is that the instructions and graphics/description of the bike could be improved. I received some small plastic parts in a small box with the bike and there was no information what these parts are supposed to be for.

David Crutcher
David Crutcher

Good show Pete and Rob. I can imagine how frustrated customers are to have paid long ago and wait and wait. I’m sure you can now ramp up the production to meet the demand! The bikes are fantastic. I ride mine EVERYWHERE every day. I love the FLX bike. D

Michael Hui
Michael Hui

Well. Whatever Ganges you are making better result in a shipment of the bike to me after more than a year’s wait. If you guys can’t deliver, then do the decent thing and cancel the order and pay me back.

Rob
Rob

Mark, so glad to hear the positive feedback! We’re committed to providing support for all products that we’ve sold for years to come. We continue to build inventory of replacement parts for generation 1 and generation 2 bikes should you ever need them in the future.

Daniel, you’re right about support and keeping parts available, that’s been a big priority for us as we finish pre-orders. You can check here to see which parts we’ve added to the site, the list will continue to grow as parts come in over the coming weeks- https://flx.bike/collections/components

Mark W Church
Mark W Church

I agree with much of what Daniel (previous commenter) said. I’ve been stopped numerous times by people to inquire about the bike. After looking it over and hearing my critique, all come away impressed. My biggest concern at this point is trying to figure out how to service the bike should I encounter motor related problems; hopefully, an issue like that is a way, way, way down the road. Love my FLX!!

daniel eastman
daniel eastman

I understand how difficult this has been. I wated for over 7 months and came close to cancelling and then my Trail arrived, I have yet to push it to its limits. I am watching other bikes and see their ads. I think the next thing you must do is make replacement partsreadily available and put out either videos or material on how to repair and replace. Your customer base seems to be full of bike savy people but all of us are not mechanical or sw gurus
daniel .
Ps I live in a a tourist town, full of bikes and my FLX is the only e-bike in town. I am 84 and get stopped almost every day by people who are more than curious

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