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Moving Forward - Part 2  - Factory Change

Moving Forward - Part 2 - Factory Change

Authored By Robert Rast 14 Comment(s)

We're changing factories.

After an exhaustive search, we were lucky enough to find a manufacturing partner that produced all FLX generation one bikes and the first thousand, generation two bikes. They’ve been great in accommodating our strict production standards and helping us implement a quality control system that can be difficult to find in China.

Our strict standards and attention to detail have clashed somewhat in a place where they're used to just building the bikes and sending them ‘as is’ to brands based in the West. We often end up taking precious resources from the customer service team, design team and often Pete and I ourselves to personally inspect every single bike that goes through the factory. Needless to say, this relentless pursuit of perfection can slow things down. Time and time again we had to choose between speed and quality and we chose the latter, causing delays for people eager to FLX around the world.  

 

Quality is not optional.

 

You shouldn’t have to make the choice between the quality of the product and it’s speed of delivery. You deserve both in your quest for the best electric bikes for sale. That’s why things had to change.

 

FLX Blade

 

Before launching the blade, we went on a hunt for another manufacturing partner with standards that matched ours closer. We were lucky enough to find one run by another foreign team, one famous for being sticklers in the industry. This factory makes frames to exacting standards, paints, assembles and does everything all under one roof. We were blown away by their attention to detail in every step of the process. Each extra quality control step that we had painstakingly put in place at our original factory, they had already implemented on their production lines. Not only that, but they also invested in complete systems to make control checks redundant and failsafe. For example, if a bike goes through with a crank bolt that's not tightened to appropriate spec, an alarm will go off and the whole production line stops to investigate. This attention to detail extends all the way to the packaging where samples are taken from each batch of cartons that comes in. If they're not up to the agreed stock, weight and hardness spec, the whole lot will be rejected. We were impressed more and more with each visit and decided we had to make Blade orders here.

We're moving all production to this factory and expect not only to continue to raise the quality of all bikes, but also to rely more on these professionals to implement the exacting QC standards that are at the heart of your FLX Bike. With the majority of QC work handled by our manufacturing partners, we'll be able to re-channel precious manpower where it's needed most…

Stay Tuned For Part 3!

 

Thank you for sticking by our sides as we beef up the supply chain, and for all your valued input in building a stronger bike company. 

PS - If you missed part 1, check it out here. 

We love you. 

Rob, Pete and Team FLX



POST COMMENTS

Carlos Ortega
Carlos Ortega

Colombia is a hot spot for bicycling. Outstanding competitors in all the major competition events around the world. In Bogotá alone, each Sunday or holiday the city closes 400 kms worth of main avenues for people to bike, skate, jog or just stroll; 9 million souls inhabit this city. As such, too, there is competition for the market, but e-mountain bikes are just beginning to take hold. Not many you can get, but millions of people use a bike on a daily basis.

Rob
Rob

Gonzalo, we would love to do that, but for now the logistics are a bit prohibitive. Shipping single bikes there is almost out of the question as each bike will cost between $700-$1000 USD just in logistics alone. If there’s enough interest we will consider shipping containers there for traditional distribution.

Gonzalo
Gonzalo

Will you be selling in south america anytime soon????

Rob
Rob

Hi Pat, the Risk Free Trial is available for new, complete, bike purchases in the US. Within 10 days of receiving, if you don’t love it just send it back to us. We’ll send you a prepaid shipping label and cover the return shipping. You just have to keep the bike in good condition for us. Here’s the details- https://flx.bike/pages/trial

Pat
Pat

Could uexplain ur risk free trial who pays to ship it back

Rob
Rob

Hi Terry, thanks for joining us for the ride. It’s been quite a journey but we’ve made leaps and bounds of progress all across the board in our efforts to become your favorite ebike company. We often play with the idea of producing in the States and unfortunately it doesn’t make sense.. yet. The entire bike industry is centered in Asia where almost all components and frames are made, so the infrastructure is just unmatchable at this point. In terms of production quality, we are at the factory for every single run and our team members thoroughly inspect each bike before it is shipped. We would do the same regardless of manufacturing location. Appreciate the input and you following us for the ride, stay tuned and reach out with any more questions!

Hi Sherry, understand your concern. the bikes at either factory will be held to the same strict quality control standards that we’ve developed and refined over months spent on the assembly line. They’re made with the same components to the same spec and will not leave the factory until they pass our checks. The major advantage with our new manufacturing partners is that they will take responsibility for more of the QC process and keep stricter timeframes for delivering our bikes. You can always follow along with the FLX Youtube channel though to see exactly when the changes start to take place.

David – Totally agreed, you deserve to have the most up to date info and accurate timelines for the delivery of a bike of this level. This is why as soon as we got news that the Blade components were going to arrive later than expected the support team began reaching out to everyone with Blade pre-orders by phone and email to update them of the delivery date. Sagui tells us you speak frequently regarding the bike, so thanks for your understanding there. We very much value you David and your decision to be one of the first to take on the Blade, we’re pushing hard to get it to you as soon as possible.

Ric – We have some bikes now going through import in Europe and I believe there are still 1-2 left unsold. You can join the waiting list here and we’ll send you a message as soon as they’re ready for shipment within Europe. https://flx.bike/pages/europe

Ric
Ric

Hi guys,

What are our options to get your products in Europe? I really want to buy one!

David Daniels
David Daniels

I really think the whole process should be handled with a more personal touch, having bought and paid for my bike over 4 months ago, i get all my news on production delays via mass emails sent out, often telling others that their bikes are being shipped and then on the very bottom of these group emails is a sentence or two that either is speaking of another time delay from what i had been told previously or nothing about the blade model that i ordered at all. I am really less than impressed with the transparency that was offered in regards to the delays that occurred. I am currently being told that the final components for the blade are scheduled to be delivered middle of November (this is nearly three months later than my original lead time by the way) and then the long trip from overseas begins. I truly hope that the wait for this bike is somewhat worth it when I finally receive the blade. Perhaps contacting the customers that paid for this extremely expensive bike in some sort of personal way to break the news of another timeline failure would go a long way to improve the negative comments i keep reading in regards to customer service. A bright spot in all this though is that I have not read any negative comments about the performance and functionality of these bikes. I look forward to finding out for myself one of these days. Just an opinion from an FLX customer that doesnt feel very valued

Sherry
Sherry

So how can we tell when the bikes are from the new facility vs the old one? I will wait to buy another bike until then. (I had one of the very first ones and am still not happy about the motor problems)

Terry Lee Thompson
Terry Lee Thompson

Hey Guys-

I have been watching and waiting for FLX to get Production Bugs worked out and establish some kind of Service/Repair System before I order my bike.

From what I read in your “Moving Forward” postings just now, I am wondering why you do not move your Manufacturing to the USA – I understand this may cause a price increase but it would avoid all of these problems.

I am very concerned about buying “Made inChina”— Just my thoughts . . .

Rob
Rob

Hi Steve, thanks for that! Yes we may be able to sort out shipping with your DHL account. Shoot us an email at hello@flx.bike with some more details and we’ll look into it.

R

Rob
Rob

Hi Gayel, thanks for reaching out. No we have no dealers in Mexico now, but we’ve just opened shipping for Mexico. The cost for shipping is $199 USD. Let us know if you have any questions.

Steve Cormie
Steve Cormie

Great work guys. Super impressed with my Attack.
Thinking now anout getting a Blade.
Question……is it possible you can send using our DHL account?

Cheers
Steve

Gayel Davenport
Gayel Davenport

My first encounter with e-Bikes was on Sunday which Guadalajara, Mx closes streets till 2:00PM for bikes. I meet a man and wife with matching e-Bikes and I was impressed. My question is there a dealer for Flx bikes here and if not do you ship to Mexico and how much does that cost extra?
GLD

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