Ben's been answering hundreds of tickets about frame size and fit. In addition he's helped many riders who have come into the San Diego shop for test rides.
Based on what he's seen, Ben's put together an update to the previous video about which frame size to choose.
Subscribe to the FLX YouTube Channel to see the next update first.
In summary: If you're in between sizes or have limited mobility - your best bet is the smaller 19" frame. It will be an easier fit and more adaptable to your needs.
I really want to acknowledge Ben for going above and beyond to recognize these nuances and make this video. Ben's put his ego aside and has your best interest at heart. That's what FLX is all about! We want to make sure you get the best fit for you.
After watching this video, if you need to request a change in your frame size, please email us at firstname.lastname@example.org. Ben will personally see to it that your order is updated.
In Other News:
The support team has chipped away at the backlog of over 900 tickets and are now at just under 300.
Their hard work continues as the campaign comes to a close.
We will finalize the box design by the end of this month.