Shipping & Return Policies
Free Shipping in the USA
(Lower 48 States)
FLX is shipping its highly acclaimed electric bikes all over the world! As of 2021, we've successfully shipped bikes to every continent!
How will your bike get to you? How much will it cost? In the USA (Lower 48 States Only) - your new bike will arrive via our FREE shipping program with FEDEX. Orders placed for in-stock bikes on the website will ship out within (5-7) business days.
* Hawaii - Be patient! Our Shipping team will arrange for your bike to get to you - but as you can imagine, challenges exist. Upon receiving an order for Hawaii or, you will need reach out to get exact up to date timing and associated fees to get you your bike!
** Electric Bike Returns**
Our extensive quality control means that our products are thoroughly tested and ultra-reliable by industry standards. All products are warranted to work as described on arrival and for the warranty period. If there is a warranty claim, it will be assessed by FLX BIKE and new parts will be delivered upon the claims approval. FLX BIKE will accept the return of warranted components. If there is a major fault with the product, contact FLX BIKE immediately. FLX BIKE will not accept returns for change of mind.
**Accessories and Apparel Returns**
FLX BIKE has a 30-day return policy on Accessories and Apparel. A refund or exchange will be issued when product is returned in its original condition and original packaging. Items that appear to be used, altered or missing original packaging will be subject to a restocking fee.