Moving Forward - Part 3 - 24/7 Support
We're launching 24/7 Chat Support
It's no secret that our response times have been nowhere near fast enough over the past few months. It’s completely unacceptable If it takes us longer than 24 hours to respond to any of your enquiries. You’ve invested in us and you deserve better.
FLX customer service agents have been working Monday through Friday since launch. Your life doesn't stop on Friday though and neither should FLX Support! We've been training new agents to handle live chat and provide an instant response to your questions. The agents will work in shifts and be available to you 24 hours a day, 7 days a week! They'll do their best to answer your questions and resolve simple tech issues immediately. For more complicated issues or order status checks, they have a direct line of communication with the FLX Tech and Logistics team who will resolve any case and respond by email.
We know this isn't the "solution" to better service, it's just one small step of many in our commitment to serve you better. Stay tuned as we build further on this base and integrate more systems to provide unparalleled support for FLX Riders around the world...
Stay Tuned For Part 4!
Thanks for reading and look forward to chatting soon.
Rob, Pete and Team FLX